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This is a placeholder program page without marketing content. To review marketing content, please visit the live program page at https://execed.business.columbia.edu/programs/mastering-customer-insights-online.
You will begin your journey by focusing on the difference between a “leader” and a “manager” and the relationship between emotional intelligence (EQ) and leadership effectiveness. You will go through a series of hands-on activities to understand the topics and self-assess your own EQ.
Key Activities
- Videos 1-14
- Assignment 1.1
- Discussion 1.1 & 1.2
Explore leadership behaviors based on key findings and theories from Lewin’s studies. You will learn about your own leadership style from the Myers–Briggs Type Indicator (MBTI), a widely acclaimed self-assessment tool, and build strategies to work effectively with people who have other leadership styles.
Key Activities
- Videos 1-10
- Assignment 2.1 & 2.2
- Group Exercise
- Discussion 2.1
Dive deeper into your leadership abilities and address typical cases of organizational change. You will learn best practices for how to manage and bring about change at your own organization.
Key Activities
- Videos 1-9
- Assignment 3.1
- Discussion 3.1 & 3.2